What to do when the vet is closed.

What to do when the vet is closed.

In the perfect world, pets would only ever need a vet during office hours. However, we never hear anyone say “at least Fluffy chose a good time to get sick”. Our pets can get sick or injured at any time of the day or night, so we make sure your pet can be treated whenever needed, whether it’s Christmas day, 3am in the morning, or a Sunday afternoon.

Living in a regional centre (rather than in Perth) means there are no dedicated 24 hour veterinary clinics. The closest 24 hour clinic is in Baldivis, over an hours drive away. Imagine if you had to drive that far if your pet was bitten by a snake or hit by a car. The chances are, they wouldn’t survive the trip.

We believe that emergency care needs to be provided for your pet right here in Bunbury, 24 hours a day, 7 days a week. As such, we offer an after hours service. At any time when our clinics are closed, you can call the normal clinic number and press “2”. This will direct your call to the duty veterinarian.

Before you call the vet, there are a couple of things we would like everyone to keep in mind.

  1. The duty vet generally isn’t at the clinic waiting for an emergency. It’s important for you to phone ahead so the vet can attend the clinic to see your pet. We also need to be able to direct you to whichever clinic the vet will be seeing cases at.
  2. The vet has probably worked that day, and will probably be working the next day as well. If it’s not urgent, please wait until we are open to call.
  3. It will cost extra to have your pet seen after hours. This reflects the cost of providing the service. Our current fees for clients on the Bunbury and Eaton Vet Clinics, or Harradine and Associates, are $220 between 6am and 10pm and $320 between 10pm and 6am. For clients of other clinics we recommend first calling your regular vet. If they don’t offer an after hours service, we can see your pet for $270 between 6am and 10pm and $370 between 10pm and 6am.
  4. Payment for all after hours services is required at the time of the appointment.
  5. We have an online booking service. Click on “Book Online” on our website and you can see when our first appointment is available when we reopen. If you feel your pet is unwell but is ok to wait until we’re open, this is a good way to get them booked in as early as possible.
  6. We don’t perform house calls after hours. This is for the safety of our staff.

We are very proud of the service we are able to offer. Remember, we will always be there when you need us.